Maximising Twitter

16 May

Wednesday 16 May 2018 10:00 - 13:00

Having a Twitter presence is becoming essential for charities in today's ever increasing digital landscape. Using this platform effectively can be one of the best tools in your toolbox to increase volunteering, share the impact of your work, campaign and fundraise. But how can you ensure you're making the most of Twitter? What sort of tone is right for your organisation? How do you keep your audience engaged?

It can sometimes feel like a bit of a minefield. This focused workshop will give you the practical skills to build a following, identify and engage your audiences and measure your organisation’s performance. Learn the golden rules of Twitter from a social media expert, from how to make the most of social influencers to planning and producing great content.

It was very informative and helpful and has gave me things to consider to help increase our engagement.

The Mayhew Animal Home

At the end of this training you will:

  • Understand Twitter best practice and how to engage with your audiences
  • Know how to plan and produce great content consistently while also reacting to real-time events
  • Learn how to measure success on Twitter
  • Have an understanding of the tools and resources to help you enhance your effectiveness Twitter

Ideal for you:

If you are already using Twitter in your role and are looking to further enhance your knowledge and skillset.

The speaker was very engaging & knowledgeable with lots of tips. The slides were also very helpful. His experience with Twitter really stood out.

Linking London

About the trainer:

Jose Ramón Caamaño Sobrino, Social Media Manager,

Jose has been part of for the last three years and a half, working as Social Media Manager for different global brands, such as Sony, Footlocker or Amazon Fashion. Among his duties for these and some other brands, Jose has been responsible for the engagement, moderation and content creation for their social media pages. With a background in journalism and language teaching, he also works as a photographer.

Do I need to bring anything with me?

Make sure you have set up a Twitter account beforehand so you can look at tools and practice during the training.

You will also need to bring your smartphone/tablet or laptop.

What if I’m late/ cannot make it?

If you’re running late due to traffic or delayed trains or you get lost don’t panic! Give us a call on 0207 871 5600.

If you’d like to cancel the course, please check our cancellation policy below and email

Do I need to print my confirmation email?

You don’t have to print and bring your ticket. Just turn up on the day. It’s that easy!

When you book, we will have all of your details in our system.

Cancellation and Booking Policy

Booking terms and conditions


Payment must be received before the course date otherwise delegates risk not being accepted on the day. Please let us know if you have not received an invoice within 10 working days of your booking.

Bookings made within 10 days of the course date must be paid by credit card only, via our website or over the phone.

If your fees are not paid within 10 days of the course, we may have to reallocate the place to another delegate.

Payments can be made by credit card, cheque (payable to ‘the Media Trust’), BACS transfers, through our website or over the phone on 0207 871 5600

Cancellations policy

All cancellations must be made in writing to Training and Events, via email to or writing to Media Trust, Block A, Ugli Building, Wood Lane, W12 7SB.

Please include your booking details including organisation name, title of course, delegate contact details and booking number (if booked through the website).

If you wish to send a substitute delegate, please call 020 7871 5600 or email to discuss the changes.

Cancellation period

If you need to cancel your booking:

  • 1 month or more before the course, you will be entitled to a full refund
  • Up to 10 days before the course, you will be entitled to a 50% refund or be able to change your booking to an alternative course taking place within the following 3 months. The alternative course must be rebooked on the day of cancellation
  • Up to 9 days before the event, or if you do not attend the event, you will not be entitled to a refund
  • The cancellation period applies to all early bird tickets, however these tickets can only be transferred to another early bird ticket price.

A substitute delegate is always welcome, and this will not incur any cost, please let us know such changes as soon as possible.

It may be necessary for reasons beyond Media Trust’s control to change the content, speakers or timings of events. If Media Trust has to cancel a course, we will offer you an alternative date, or a full refund.

Unfortunately Media Trust cannot accept liability for transport disruption or individual transport delays.

Booking a Media Trust event indicates acceptance of our booking conditions.

Can I give my place to someone else if I can no longer attend the training?

Yes, your ticket is transferrable. However, you will need to let us know beforehand.

If you’d like to give your place to a colleague, drop us an email to

Can I pay via invoice?

You can choose to show “other payment options at the bottom of the order page on Eventbrite. Once selected, simply choose “send invoice.

Our Finance team will then send an invoice onto you.

Bookings made within 10 days of the course date must be paid by credit card only, via our website or over the phone.

Which ticket type should I choose if I’m attending the training as an individual and not part of an organisation?

Individuals should select the small organisation ticket type.

Do you offer a tailored version of this course?

If you’d like us to run this training with a group of your staff just let us know.

Simply, get in touch with our training team and they will help you to create a tailored course for you.  Email or call 0207 871 5600.

Develop your skills further

Book your place

To secure your place on this course, register today via our Eventbrite page.


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