What do we mean by accessible documents?
If you create documents as part of your work, like reports, funding applications, guides, rotas, policies or templates, you’re already creating documents that need to be accessible.
An accessible document is simply one that:
- Is easy to read and understand
- Works with assistive technology (like screen readers)
- Doesn’t exclude people because of how it’s designed or structured
That includes people with visual impairments, dyslexia, autism, ADHD, motor impairments. It also includes anyone accessing content differently, like on a phone, with limited bandwidth, or using accessibility settings like a screen magnifier.
But accessible design doesn’t just benefit disabled people. Clear structure, simple language and thoughtful formatting make content easier for everyone to read, navigate and understand.
Accessibility isn’t about making things perfect, but it is about removing avoidable barriers and considering how users can best access your documents and charity’s information.
Why this matters for charities
For charities, inaccessible documents can stop people engaging with your vital work. In some cases, they may also fail to meet accessibility requirements under equality legislation, such as the Equality Act 2010.
This might show up as:
- Supporters struggling to read reports or newsletters
- Volunteers unable to access rotas or training materials
- Staff needing extra help to understand internal documents
- Funders or partners finding information hard to navigate
Accessible documents help you:
- Communicate more clearly with more people
- Reduce follow-up questions and confusion
- Make better use of limited time and capacity
- Show your commitment to inclusion in a practical way
What can improve document accessibility?
A common concern is that accessible documents require specialist knowledge, expensive tools or lots of extra time. But in reality, many of the most impactful changes are small and specific.
Improving accessible documents often looks like: