Booking terms and conditions
Payment must be received before the course date otherwise delegates risk not being accepted on the day. Please let us know if you have not received an invoice within 10 working days of your booking.
Bookings made within 10 days of the course date must be paid by credit card only, via our website or over the phone.
If your fees are not paid within 10 days of the course, we may have to reallocate the place to another delegate.
Payments can be made by credit card, cheque (payable to ‘the Media Trust’), BACS transfers, through our website or over the phone on 0207 871 5600
All cancellations must be made in writing to Training and Events, via email to [email protected] or writing to Media Trust, Block A, Ugli Building, Wood Lane, W12 7SB.
Please include your booking details including organisation name, title of course, delegate contact details and booking number (if booked through the website).
If you wish to send a substitute delegate, please call 020 7871 5600 or email [email protected] to discuss the changes.
If you need to cancel your booking:
- 1 month or more before the course, you will be entitled to a full refund
- Up to 10 days before the course, you will be entitled to a 50% refund or be able to change your booking to an alternative course taking place within the following 3 months. The alternative course must be rebooked on the day of cancellation
- Up to 9 days before the event, or if you do not attend the event, you will not be entitled to a refund
- The cancellation period applies to all early bird tickets, however these tickets can only be transferred to another early bird ticket price.
A substitute delegate is always welcome, and this will not incur any cost, please let us know such changes as soon as possible.
It may be necessary for reasons beyond Media Trust’s control to change the content, speakers or timings of events. If Media Trust has to cancel a course, we will offer you an alternative date, or a full refund.
Unfortunately Media Trust cannot accept liability for transport disruption or individual transport delays.
Booking a Media Trust event indicates acceptance of our booking conditions.