Moderation for charities: Keeping your charity and supporters safe

With platform policies shifting, misinformation on the rise, and fewer safety tools at your disposal, charities can no longer afford to leave moderation to chance. A clear, proactive approach is essential to protect your supporters, safeguard your brand, and maintain trust.

In this session, you’ll learn what recent platform and policy changes you need to know about, how to take practical steps to manage risk, and how to protect your charity’s online spaces.

Whether you’re dealing with trolls, misinformation, or simply want to build a more inclusive and respectful community, this session offers practical strategies tailored to charities, no jargon, just clear steps you can take.

If you are a People’s Postcode Lottery grantee and the session is fully booked or your code isn’t being accepted, please email osianb@mediatrust.org to be added to the waitlist.

We’ll cover:

• Understanding the risks: Get up to speed on the latest platform changes, including Meta’s new policies, the rise of misinformation, and the Charity Commission’s updated guidance.
• Creating safer online spaces: Learn how to manage harmful content, support your staff and volunteers, and create community guidelines that actually work.
• Protecting your reputation: Discover how a clear moderation strategy can prevent crises and build trust with your supporters.
• Using the right tools: Get tips on moderation features and tools that can help you manage risk and reduce the strain on small teams.

Event details:

• Location: Online
• Time: 10:00–12:00
• Price: From £48

Who should attend?

This session is ideal for anyone in your charity responsible for social media, content creation, supporter communications or safeguarding, especially those juggling multiple roles. No prior moderation experience needed.

Meet your trainer

Rebecca Fitzgerald is the founder and CEO of StrawberrySocial, a specialist agency in online safety, protection and engagement. With over 20 years’ experience leading teams and advising on brand risk across moderation, community management and client services, Rebecca has delivered major projects for NHS England, HSBC, Samaritans, NSPCC, Epic Games and more.

Before launching StrawberrySocial, Rebecca built a dynamic career spanning theatre, media, events and marketing, giving her deep insight into how audiences connect and build trust. Today, she’s passionate about helping charities create safer, more supportive online spaces, and empowering the people behind them to do it well.